A cloud PBX system is a virtualized solution where data is stored and transferred over the Internet, as opposed to hardware managed at the business location level. This technology has been around for many years and has made tremendous strides in development since it's the first inception at the turn of the century.
The main appeal for the adoption of a hosted voice solution includes low startup costs, fast deployment and outsourced management. By leveraging this cloud-based technology, you eliminate the need for bulky hardware so your employees can work from anywhere, using any device they choose. A hosted cloud PBX is highly flexible and easy to reconfigure, allowing you to scale up or down as your organization grows and changes.
If your employees frequently operate as teams working on common objectives, collaboration tools are key. Some simply offer an easy way to communicate and share work through channels such as email or chat. Others offer more robust capabilities to help you manage projects and share information across the group in a more productive format. Good collaboration software will help organize those efforts in one place, so your staff can easily discuss objectives and share ideas to deliver projects on time.
Clearest blue can identify solutions that present your business in the best light and make a great impression with every conversation. There has been a transformation in business collaboration with new services to fit all sizes and budgets. Our video conferencing solutions provide face-to-face interaction among your prospects and customers without the hassle of travel. This increased face-time strengthens relationships which can help drive productivity and customer satisfaction.
Today, many providers offer services that feature a Predictive Dialer which connects agents only to calls that have been answered, thus freeing them from the need to listen to unanswered calls, busy signals, disconnected lines, voicemail and other automatic devices. This type of dialer uses mathematical formulas to predict both the average time it will take for calls to be answered and agent availability, then adjusts the dialing rate accordingly producing a dramatic increase to the number of live voice connections.
When companies choose to integrate their voice solution with critical business applications there are clear advantages around increased productivity through click-to-dial and screen pops; however, this is just the tip of the iceberg. When you automatically capture data around all interactions, you empower your staff with a holistic view of each individual customer's journey. This provides an opportunity to set your company apart by surprising and delighting your clients with a more personalized experience.
As this data is collected over time, Business Intelligence tools can be applied to deepen your understanding over overall company performance. This can help cultivate new revenue streams that offer real business advantages. Clearest Blue can help your organization harness the options available to build a more effective strategy.
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